Privacy Policy

1. Introduction

Mediquick ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

Personal information is information that identifies you as an individual. We may collect the following personal information:

• Contact information (such as name, email address, phone number, and mailing address)
• Date of birth and gender
• Government-issued identification numbers (such as Aadhaar number, PAN card, or other identification numbers as required by law)
• Payment information (such as credit card or debit card details)
• Account credentials (such as username and password)

2.2 Health Information

When you use our healthcare services, we may collect health information, including:

• Medical history and conditions
• Medications and allergies
• Laboratory test results
• Prescriptions and treatment plans
• Communications with healthcare providers

2.3 Usage Information

We may automatically collect certain information about your device and how you interact with our Services, including:

• IP address and device information
• Browser type and operating system
• Pages you view and features you use
• Time spent on pages and navigation patterns
• Referral sources and exit pages

3. How We Collect Information

We collect information through:

• Direct interactions when you create an account, fill out forms, or communicate with us
• Automated technologies such as cookies, web beacons, and similar tracking technologies
• Third-party sources, such as healthcare providers, pharmacies, and pathology labs with whom you interact through our Services

4. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and improving our Services
• Processing transactions and fulfilling orders
• Facilitating communication between you and healthcare providers
• Sending appointment reminders and medication refill notifications
• Personalizing your experience and delivering content relevant to your interests
• Analyzing usage patterns to improve our Services
• Detecting, preventing, and addressing technical issues, fraud, or illegal activity
• Complying with legal obligations

5. Disclosure of Your Information

We may disclose your information to:

• Healthcare providers, pharmacies, and pathology labs to facilitate the services you request
• Service providers who perform services on our behalf, such as payment processing, data analysis, and customer service
• Business partners with whom we jointly offer products or services
• Legal authorities when required by law or to protect our rights, privacy, safety, or property
• Potential buyers in the event of a merger, acquisition, or sale of assets

We require all third parties to respect the security of your information and to treat it in accordance with applicable laws.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your information, including:

• Accessing, correcting, or deleting your information
• Withdrawing consent for processing your information
• Restricting or objecting to processing of your information
• Requesting portability of your information
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Mediquick Healthcare Services
Email: privacy@mediquick.com
Phone: +91 1800-123-4567
Address: 123 Healthcare Avenue, Bangalore, Karnataka 560001, India