Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds on Mediquick's platform. We strive to ensure your satisfaction with our services and products. Please read this policy carefully to understand when and how refunds are processed.

2. Medication Orders

2.1 Cancellation Before Dispatch

If you cancel your medication order before it has been dispatched from our pharmacy partner:

• You will receive a full refund of the order amount.
• Refunds will be processed within 5-7 business days to the original payment method.

2.2 Return of Delivered Medications

For safety and quality reasons, we generally do not accept returns of medications once they have been delivered. However, refunds may be considered in the following circumstances:

• Damaged Products: If you receive medications that are damaged, tampered with, or have broken seals, you may be eligible for a refund. You must report the issue within 24 hours of delivery and provide photographic evidence of the damage.
• Incorrect Items: If you receive medications that do not match your order, you may be eligible for a refund or replacement. You must report the discrepancy within 24 hours of delivery.
• Quality Issues: If you have concerns about the quality of the medication (such as discoloration, unusual odor, or other visible quality issues), you may be eligible for a refund. You must report the issue within 24 hours of delivery.

Note: Prescription medications cannot be returned once delivered unless there is a quality or safety concern. This policy is in accordance with pharmaceutical safety regulations.

3. Doctor Consultations

3.1 Cancellation Policy

For doctor consultations:

• Cancellation more than 24 hours before appointment: Full refund
• Cancellation between 12-24 hours before appointment: 75% refund
• Cancellation between 4-12 hours before appointment: 50% refund
• Cancellation less than 4 hours before appointment: No refund

3.2 Technical Issues

If you experience technical difficulties during a video consultation that significantly impact the quality of the service:

• You may be eligible for a full or partial refund, depending on the extent of the technical issues.
• You must report the technical issues during or immediately after the consultation.
• Our technical team will assess the reported issues to determine eligibility for a refund.

3.3 Doctor No-Show

If the doctor fails to attend the scheduled consultation:

• You will receive a full refund.
• Alternatively, you may reschedule the appointment at no additional cost.

4. Laboratory Tests

4.1 Cancellation Policy

For laboratory tests:

• Cancellation more than 24 hours before the scheduled test: Full refund
• Cancellation between 12-24 hours before the scheduled test: 75% refund
• Cancellation less than 12 hours before the scheduled test: No refund

4.2 Sample Collection Issues

If the laboratory technician fails to collect the sample or if there are issues with sample collection:

• You will be offered a rescheduled appointment at no additional cost.
• If you prefer not to reschedule, you will receive a full refund.

4.3 Test Result Issues

If there are issues with the test results (such as inconclusive results or laboratory errors):

• You will be offered a retest at no additional cost.
• If a retest is not possible or desired, you may be eligible for a full or partial refund, depending on the circumstances.

5. Subscription Services

5.1 Cancellation of Subscription

If you cancel a subscription service:

• You will continue to have access to the subscription benefits until the end of the current billing period.
• No refunds will be provided for the current billing period.
• You will not be charged for subsequent billing periods after cancellation.

5.2 Prorated Refunds

In exceptional circumstances, we may offer prorated refunds for subscription services. These will be evaluated on a case-by-case basis.

6. Refund Process

6.1 Refund Methods

Refunds will be processed to the original payment method used for the purchase:

• Credit/Debit Cards: 5-7 business days
• Net Banking: 3-5 business days
• UPI: 1-3 business days
• Wallet: 1-2 business days

6.2 Refund Timeline

Once approved, refunds typically take:

• 1-2 business days for Mediquick to process the refund
• Additional time for the refund to reflect in your account, depending on your payment provider's policies

7. How to Request a Refund

To request a refund:

1. Log in to your Mediquick account
2. Navigate to "My Orders" or "My Appointments"
3. Select the order or appointment for which you want a refund
4. Click on "Request Refund" and follow the instructions
5. Alternatively, contact our customer support team at support@mediquick.com or call +91 1800-123-4567

8. Exceptions

Certain items and services are not eligible for refunds:

• Completed doctor consultations where the service was delivered as described
• Medications that have been opened or used
• Personalized items or services
• Digital content that has been accessed or downloaded

9. Discretionary Refunds

In certain circumstances, Mediquick may offer refunds at its discretion, even if the situation does not strictly fall within this refund policy. These decisions will be made on a case-by-case basis, taking into account customer satisfaction, service quality, and other relevant factors.

10. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new refund policy.

11. Contact Information

If you have any questions about our refund policy, please contact us at:

Mediquick Healthcare Services
Email: refunds@mediquick.com
Phone: +91 1800-123-4567
Address: 123 Healthcare Avenue, Bangalore, Karnataka 560001, India